Player cannot log in

[Lliira]

Account NARISUS - he has turned down graphics, loaded the critical rebuild, but crashes when trying to enter Benzor from the gateway. He also crashes in north underdark.

Any ideas on how to help him?

[raradra]

Start with the first step on the list, and if you have any questions
please feel free to ask them before continuing. Good luck!

Before starting the troubleshooter though, try to automatically
or manually install the latest Neverwinter Nights patches, using
these instructions: http://nwn.bioware.com/support/patch.html
and if you've never updated your drivers, skip down to Step 5.

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.pacs-portal.co.uk/startup...artup_full.htm

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com
Except: Q811943 which reportedly may cause systems to slowdown.

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://NibblesNbitsVideo.tk

6. Dust your fans, vents and components using a 1/4" paintbrush
and a hose vacuum. Use compressed air for hard to reach places.
Set a housefan to blow cold air into your case to expose an over-
heating issue.. If it works add more fans or replace defective ones.
Use this Mainboard Monitoring Utility: http://mbm.livewiredev.com

7. A faulty power supply can cause STOP errors, random reboots,
and black screen lockups. One way to test for that is to remove all
extra devices, network cards, extra RAM sticks, modem, scussi,
sound card, unplug CD drives (if not needed to verify CD), and then
try the game again. If the problem is solved look into a 400 watt P/S.

8. Test your RAM using: http://www.memtest86.com/memt30.zip
after you extract that zip file, click on the README.txt file for the
instructions on how to create the boot floppy to test your RAM.
* Allow Windows to control your pagefile at a "system managed size".
Be sure there's enough space for the pagefile size to = 1.5 * your RAM
Bonus Tip: Set the pagefile to it's own partition or hard drive if possible.

9. Click Start / Control Panel /Administrative Tools / Event Viewer /
Click the Applications listing on the left / in the right pane look for
yellow or red symbols and doubleclick them to identify any problems.

10. Run Setup.exe on your Windows 98/Me/XP/2000 CD to reinstall
Windows over itself without erasing your programs and data. Once
everything works fine reinstall updates one at a time from:
http://windowsupdate.microsoft.com test the game after each update.

11. If you have room on one of your partitions, use it to install another
clean installation of Windows which you can gradually update with the
appropriate chipset, video, and sound drivers, as well as Direct X, but
with no extras including themes, firewalls, antivirus, etc. You may have
to reinstall the game(s) for use with that partition, but it's well worth it.

12. If you don't have enough space for step 10 I suggest you at least
create a new administrators account with no themes, firewall, antivirus,
or any other software or startup programs installed for that account. If
this solves the problem, then you should switch over to the new account.

[Lliira]

Wow, thanks Raradra! I will send him here. He is on a newer Win7 computer. All of his characters are now trapped in transition, could we have another reset when nobody is on?

He did have an issue installing the HOTU critical rebuild patch...he had white graphics areas. I am thinking that maybe a hak file is interfering?

By the way, your first link is outdated. The patches are here now: http://neverwintervault.org/project/nwn ... ld-english

Other resources: http://www.neverwinternights.info/players.htm

http://forum.bioware.com/topic/129767-i ... or-all-os/

And Phoenix's dropbox is empty now.

One more link from Atari about Vista and Win 7: http://support.atari.com/index.php?/Kno ... hould-i-do

[artemishadow]

I seem to have the same problem involving my duergar character Grimlok Deathcrusher, everytime I try to log in to the Gracklstugh trade enclave it crashes upon entry.

[artemishadow]

After running the critical rebuild it allowed me to log in. Thank you.

[raradra]

All of his characters are now trapped in transition, could we have another reset when nobody is on?

Just reset